Subject: Trainer Candidate - Reetika Kapoor
From: Reetika Kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 06:07:30 -0400

| | Tech Support Test

Name | Reetika Kapoor
E-mail | [email-masked]
Phone Number | (91) 7388410505
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KANPUR

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Basic First | Trainer | | 39000
Previous Employer 1 | PlanetSpark | Public Speaking Expert | 31st May,2021 | 30000
Previous Employer 2 | RHDL | Customer Service Team | 26Feb,2021 | 20000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Hold 1 year of experience in training and management in an International BPO process (immigration) and then in an ed-tech organisation trained more than 350+ candidates in last 4 months.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When it comes to managing a team biggest huddle I experienced so far was when it was more than a week and team was sitting on zero sales, being a manager your are the bridge between senior management and your team that's where your key role walks is, when pressure is from both the ends, you know your team's strengths and weaknesses but you senior subordinate don't, and when such things come you have to deal with both and maintain calm and zeal at both the areas. That's where real challenge hit me hard on face.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer Service is there to listen to the customer , even if you don't have a solution be patient and listen to what he has got to say. Then, patiently provide the best possible solution.
What according to you makes you a good candidate for this position? | Customer Handling, Understanding of situations and a good listener ofcourse.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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