Subject: Trainer Candidate - Mansi Chhikara
From: Mansi Chhikara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 06:03:28 -0400

Tech Support
Test

Name

Mansi
Chhikara

E-mail

[email-masked]

Phone Number

(+91) 8708676732

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Sector 137 Noida

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N/A

Previous Employer 1

Elecjin labs pvt ltd

Quality Manager

07.09.2021

45000

Previous Employer 2

KC india test Laboratories
LLP

Dy
Quality Manager

05.01.2021

38000

If Selected, how much time do you need
to join?

Within a week

Please briefly
describe your work experience specifically in training?

My prime
responsibility includes Quality Management System implementation and maintenance
as per ISO 17025 and client management relationship. I'm well verse with my work
functionality along with multiple role handling.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

As in my work experience sometimes I face
difficulty in managing a team because we had different perspectives for flow of
work but after a discussion we had always worked out smoothly.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

A good customer service is when
we are able to understand the problem and issue that in a time whereas a great
customer service is when we are able to resolve the issue efficiently and
effectively with the best interaction and reliability.

What according to
you makes you a good candidate for this position?

In my
view my qualifications and experience makes a good match for the profile. Along
with this I'm great learner and aim oriented which will surely add a benefit to
my application.

On a scale of 1 - 5 please rate your
fluency in spoken English

4