Subject: Trainer Candidate - Sneha Sharma
From: Sneha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 05:34:43 -0400

Tech Support
Test

Name

Sneha
Sharma

E-mail

[email-masked]

Phone Number

(+91) 9953640318

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Gradeup

Sr.T&Q Mgr

NA

1 Lac 3
thousand

Previous Employer 1

Fareportal

Sr.Quality
Manager

February 2020

86,000

Previous Employer 2

Oyo Rooms

Training &
Quality Manager

March 2018

60,000

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in training?

Designed
training programs for our sales teams to up skill and maintain the performance
benchmark. Expertise in preparing training modules & facilitating Sales,
Soft Skills, Process and Organisational development training.Expertise in
designing and setting up training domain end to end.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

This is based on the prospective of an
individual.However, I am a solution oriented person and wok on solution, instead
of focusing on problem area. 2 days timeline was given to me when Business model
was changed at an enterprise level. Content preparation and to train all the
FTE's in 2 days was bit difficult but was able to manage it successfully.
Training team was rewarded by the award.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

When the customer is happy because of you, they are
more likely to stay happy with you.One of the first things to evaluate is the
difference between meeting vs exceeding customer expectations.

If you can meet a customer's expectations, wonderful. They came to you for a
particular product or service and got what they were looking for. Expectation
met.

But, exceeding expectations is the true gold star.

Great Customer service means Going above and beyond the initial project
scope.

Finishing ahead of schedule.

Sticking around to make sure the customer knows exactly how to use the product
they purchased.

Providing goods and services at a reasonable price, which creates significantly
more value for the consumer - everyone loves feeling like they got a “good
deal.”

What according to you makes you a good candidate
for this position?

I have all the competencies to be a good
candidate for this position.

1.Great leadership Skills 2.Expertise in preparing any kind of training module (
video, non video & interactive one). 3. Good client management skills 4.
Decision making 5. Excellent Communication Skills 6. Excellent knowledge of
Excel and PPT and training tools.

On a scale of 1 - 5
please rate your fluency in spoken English

5