Subject: Tech Support Candidate - Mahak Gupta
From: Mahak Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 05:07:19 -0400

Tech Support
Test

Name

Mahak
Gupta

E-mail

[email-masked]

Phone Number

(91) 9956272831

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector-45

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Startek

Customer Support Executive

7/11/2021

10,500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly , I will check my internet connect then
how many devices are connected to it and I will restart the device if the issue
is still not sorted then clear the cache history. Disable Add-ons and other
interfering Softwares . Check the same site on the other browsers or try it on
the Incognito window.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.

Touch and click on Bluetooth option.

Tap Pair new device. If you don't find Pair new device, check under Available
devices or tap More.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

As I have
a 2 years of expereince  as Customer Support Executive and I am a good listener
and always oriented towards solving a problem. I've gathered relevant experience
and have an extremely positive attitude towards doing anything in my life.

On a scale of 1 - 5 please rate your fluency in
spoken English

4