Subject: Tech Support Candidate - Neeraj Saharan
From: Neeraj Saharan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:58:12 -0400

Tech Support
Test

Name

Neeraj
Saharan

E-mail

[email-masked]

Phone Number

(+91) 9996468647

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

XPS

desktop support engineer

20th june

21.5
k

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly,I will check Internet connection.

Then I will check website is correctly entered or not then I will clear all
caches.

If same error showing will clear the history and restart the device.

These steps will definately help me out.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First
switch ON Bluetooth in device as well as in speaker.

Now go to seeting and open Bluetooth there we can find the name of our speaker
pair with it.

Now the device is coonnected with speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

Good troubleshoot skiils as well as good communication
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4