Subject: Tech Support Candidate - Srijita Roy Chowdhury
From: Srijita Roy Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:45:11 -0400

| | Tech Support Test

Name | Srijita Roy Chowdhury
E-mail | [email-masked]
Phone Number | (560062) 7899340483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shipra Travels | Travel consultant | 31oct | 14k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will identify what the problem is occurring.
Then if it is regarding internet what I'll do is firstly I'll save all the necessary files and folders.
Then I'll close unnecessary windows.
Then I'll close windows, files and folders one by one.
Then I'll either turn off and on the system or else I'll restart the system.
After that I'll open one by one files and folders.
Then I'll open the windows and try to open the window for www.ndtv.com on my browser.
Then the website starts working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll on the bluetooth speaker and make sure it's charged.
Then I'll go setting function in mobile and on the bluetooth.
After that I'll connect bluetooth speaker with my mobile.
Therefore the bluetooth speaker is connected with my mobile phone

What according to you makes you a good candidate for customer service or technical support job? | I am fully confident about myself making a good candidate for the customer service job. It is so because I am already dealing with customers over the phone regarding making their reservation or answer to their queries. As a part with technical support job, what I feel is every job has a learning phase and I am very much sure that if the opportunity is given to me I will make sure there will no any regrets of selecting me.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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