Subject: Tech Support Candidate - Avik Bose
From: Avik Bose <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:42:03 -0400

| | Tech Support Test

Name | Avik Bose
E-mail | [email-masked]
Phone Number | (+91) 9804493389
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashoke Nagar New Delhi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Sr.. CCE | 27th Sep 2021 | 25000
Previous Employer 1 | Paytm Payments Bank | Sr. OPS Exicutive | May 2020 | 28000
Previous Employer 2 | Imerit Tecnologies pvt ltd | ITES Exicutive | 2019 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the website is not opening then at first we have to check the internet connectivity, if  internet is working fine then we have to check the website is down or not if not then we have clear the browsing deta and also clear the cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the following steps to connect a Bluetooth speaker.
1. Turn on the Bluetooth speaker.
2. Turn on Bluetooth of the phone.
3. Search for avialable Bluetooth devices near the phone and select the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Good listening power, possetive attitude, and quick learning this three things are most importent to work in customer service role and I have all that qualities in me to become the best performer upon the process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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