Subject: Tech Support Candidate - Chetan Thakur
From: Chetan Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:42:09 -0400

| | Tech Support Test

Name | Chetan Thakur
E-mail | [email-masked]
Phone Number | (91) 9650764993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technip Energies | System Analyst | 1 Dec 2021 | 55000
Previous Employer 1 | Payfront Technologies Pvt Ltd | Application Support Engineer | 31 July 2020 | 45000
Previous Employer 2 | Conduent India | Analyst | Mar 2018 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all , I will try to open the website on recommended browser.

I will Close the browser and remove cache data from the browser as well as cookies.

if still issue persists, then I'll try to connect on different device as well as I would troubleshoot my internet connection.

If still issue not get resolve, Then I will reach out to the technical Team via email, phone calls.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step-1 switch on the speaker. then I'll put the Bluetooth speaker on Bluetooth Mode.

Step-2 I will Open Bluetooth settings on my mobile phone and make it discoverable.

Step-3 Then connect with  the speaker through the speaker name.

What according to you makes you a good candidate for customer service or technical support job?

Customer service is a job in which our first motive is to provide the best support to our end users on priority.

customer satisfaction should be our goal. if its not fulfill, then as a support executive its a failure.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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