Subject: Trainer Candidate - Sophia Singavarapu
From: Sophia Singavarapu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:29:03 -0400

| | Tech Support Test

Name | Sophia Singavarapu
E-mail | [email-masked]
Phone Number | (91) 8977981413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vijayawada

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Digical teleservices pvt ltd | Quality analyst | 2015 | 22000
Previous Employer 2 | Customer teleservices pvt Ltd | Quality analyst | 2020 | 35000

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | 6
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | The main difference between good and great customer service is, providing “good” customer service and delivering “great” customer service is that, in the former you are probably barely keeping your customer satisfied , while in the latter you are keeping them loyal.
What according to you makes you a good candidate for this position? | Customer First is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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