Subject: Trainer Candidate - Rajnish Anand
From: Rajnish Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:27:02 -0400

| | Tech Support Test

Name | Rajnish Anand
E-mail | [email-masked]
Phone Number | (+91) 9852199243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WIMS | Operations Manager | Working |
Previous Employer 1 | Dishnet Wireless limited | Executive | 18/04/2017 |
Previous Employer 2 | Reliance Telecom limited | Assistant manager | 30/06/2007 |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Directly i have not worked as trainer on paper but i am looking after the training part also.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Most challenging part in call center is absentism ,& employee attrition.To stop & manage the absentism team had been managed in such a way that the alternate can be arranged in short notice and they can come to office.Employee attrition is a a challenge. Team has been sensetized about criticality & Sensetivity of the process so that if any one leaves the organisation then he must inform the organisatiin well in advance so that work should not be hampered.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Customer service  can be explained by mentioning why customer service reqd. Importance of customer service and impact of customer service.
Customer service is a devision which provides comfort level to the custpmers to avail the setvices or use the product by easily. It works to make customer loyal to uour brand, spread word of moith.

What according to you makes you a good candidate for this position? | I have 18+ years of experience in customer service either in person or  voice. Managed difficult situations so that process should not be impacted if it has to be then it should be minimum.  Managed team of 300+associates. managed training as well as montoring the process  closelybto give thevdesired output. Done semi-automation of process.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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