Subject: Tech Support Candidate - Nikhil Sharma
From: Nikhil Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:20:14 -0400

| | Tech Support Test

Name | Nikhil Sharma
E-mail | [email-masked]
Phone Number | (+91) 8218306683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer IT Services Private Limited | Executive | 25 Oct 2021 | 21050
Previous Employer 1 | Innovative Solutions | CCE | 20Jun 2020 | 18350
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check whether the internet is working properly from the source as well as it is connected to the system.
2. I will check whether the domain is correct or not, if not then I will check it and retry.
3. Make sure the website I am visiting is not down by the server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly I will switch on Bluetooth on my mobile as well as the speaker.
2. I will scan for nearby devices of Bluetooth in my phone.
3. After selecting the name of the speaker, I will pair it.

What according to you makes you a good candidate for customer service or technical support job? | I am having good experience in customer support services and will prove my abilities if I get a platform. I have a good grasping power and can work well within a team
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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