Subject: Trainer Candidate - Vijaylaxmi Mathur
From: Vijaylaxmi Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:19:32 -0400

Tech Support
Test

Name

Vijaylaxmi
Mathur

E-mail

[email-masked]

Phone Number

(91) 9510827269

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida sector 74

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vodafone shared services

Sr executive

Previous Employer 1

Iant computer
institute

Counsellor

Previous Employer 2

If Selected, how much time do you need
to join?

30

Please briefly
describe your work experience specifically in training?

I'm
working as an quality analyst. We audit the chat and calls. And train advisors
on their weak area to strengthen the services and train on the new products and
process. This includes both existing and new comers.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

There are multiple times, situation arises that
we have take care of advisor emotions ar work place, simultaneously looking for
our work to be done by them. So once my team member was on leaves and joined and
able to perform well. So company put him in PIP( Performance Improvement Plan).
Advisor was in depression to cope up and perform well. So that's the time to
take a charge as an leader and help him to perform well simultaneously looking
forward his performance and personal life balance.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good is helping customer within the process
boundaries.

Great is helping a customer by going the extra mile being within the process
boundaries.

What according to you makes you a good candidate
for this position?

My candidature for this profile suits very well.
I beleive and work as a team to achieve goals. Helping ans coordination makes
everything easier.

On a scale of 1 - 5 please rate your
fluency in spoken English

5