Subject: Trainer Candidate - Ajay Sharma
From: Ajay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:12:38 -0400

| | Tech Support Test

Name | Ajay Sharma
E-mail | [email-masked]
Phone Number | (+91) 8010187197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sultanpuri Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Krish Automotors | Relationship Manager | |
Previous Employer 1 | Smara Automax | Sr. Sales consultant | Dec 2016 | 18000
Previous Employer 2 | Arshia Motors | Sales Executive | April 2014 | 12000

If Selected, how much time do you need to join? | 30
Please briefly describe your work experience specifically in training? | Relationship Manager With MBA currently living in Delhi. Expert in Marketing,Business Development,Sales,Retail Sales,Showroom Sales
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The toughest part of the job is definitely dealing with certain clients. When they give our company representatives a hard time, doing our job becomes tough. On the other hand, when you get a great client, and develop a strong relationship with them, it is probably the most rewarding parts of the work.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Going above and beyond the initial project scope.
Finishing ahead of schedule.
Sticking around to make sure the customer knows exactly how to use the product they purchased.
Providing goods and services at a reasonable price, which creates significantly more value for the consumer - everyone loves feeling like they got a “good deal.”

What according to you makes you a good candidate for this position? | I am a self-motivated person who is willing to go above and beyond on any project, and to learn valuable skills on my own time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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