Subject: Tech Support Candidate - Prince Verma
From: Prince Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 04:06:07 -0400

Tech Support
Test

Name

Prince
Verma

E-mail

[email-masked]

Phone Number

(91) 8090520603

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dehradun

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP
Broadcasting

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TV18 Broadcast Ltd.

System Administrator

working

19395

Previous Employer 1

Sudarshan TV Channel

IT
Engineer

30/10/2019

15000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, we check, which type of error we are
getting in Chrome. If we get an Internet issue, then we check proper internet
connectivity. If we can't reach out to ndtv.com in chrome then we check where
this URL is blocked. And try to resolve at Firewall and ISP end.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

We doing some steps in Mobile Phone :

1) Go to settings in Phone

2) Click on the Bluetooth option

3) Turn on Bluetooth

4) A list of available devices will appear.

5) If speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker and that’s it, you’re connected!

After speaker is paired – the technical term for connecting two Bluetooth
devices – you won’t need to go through that set-up again. Just make sure
your speaker is on, and your mobile’s Bluetooth is also on.

Most wireless speakers let you connect a number of devices including laptops and
tablets at the same time, so simply follow the above steps to connect them as
well.

Please note that some speakers, especially the newer ones, now come with an NFC
feature that makes it even easier to pair. To connect via this method, simply
turn on NFC on your smartphone and tap the touch mark on the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication is very necessary for easily faced any incidents. So that we can
easily resolve users' problems.

On a scale of 1 - 5 please rate your
fluency in spoken English

4