Subject: Trainer Candidate - Karan Dullu
From: Karan Dullu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:48:43 -0400

| | Tech Support Test

Name | Karan Dullu
E-mail | [email-masked]
Phone Number | (91) 9711199787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Optum Global Sol | Tech Analyst | | 54000
Previous Employer 1 | Concentrix | Sr. Practioner | 24/4/2018 | 32000
Previous Employer 2 | IEnergizer | CCE | 23/4/2015 | 18500

If Selected, how much time do you need to join? | 1month

Please briefly describe your work experience specifically in training?

My job is to provide networking support issues with Routers, VPN, Software issues.

In training I have around 3 years of exp, which includes Technical documentation and teaching advisors about the new processes and their solutions.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | We r all aware that we don't have fix resolution to all problems, it varies from time to time with the development of technologies. Nothing is difficult but the most challenging situation as a trainer or team lead is to keep your self updateded with the new methodologies, which is easily understandable for you team as well as beneficial for the business at the same time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good CS: is providing solutions.
Great CS: consists of Active listening, connect with the user, Resolution.

What according to you makes you a good candidate for this position? | With the rich 7 years of experience in Customer service and tech support and networking, makes me best fit for this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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