Subject: Trainer Candidate - Vignesh Raj Raj P R
From: Vignesh Raj Raj P R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:46:16 -0400

Tech Support
Test

Name

Vignesh Raj
Raj P R

E-mail

[email-masked]

Phone Number

(91) 9962290231

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

Senior L&D Partner

40094

Previous
Employer 1

Dell BPO

Senior Customer representative

May

20850

Previous
Employer 2

If Selected, how much time do you need
to join?

30 Days

Please briefly
describe your work experience specifically in training?

Identifying learning needs within organization through regular
consultation with business managersand People & Organization
departments.

Acting as consultant, for projects within the business, providing expertise,
solutions, and support toleaders across the enterprise in the area of
Learning.

Partnering & influencing decision makers across the business, HRBP and
leadership demonstratingeffective consulting skills.

Designing blended learning content that supports Virtual sessions, eLearning
platform, self learningportal, peer learning etc.

Coaching and mentoring people managers based on their development needs.Executed
the asset level learning strategy through successful communication strategies to
driveexcitement about learning

Taken initiative and interacted confidently with multiple stakeholders.

Designed, implemented / improved processes necessary to get things done
effectively and efficiently. Rolled out learning calendars and executed duties,
such as coordinating enrolment, scheduling

session, sending invitations and facilitating sessions

Conducted regular analysis of learning data to publish dashboards to leaders and
recommended best

practices to increase enrolment, discoverability, and consumption of learning
content

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I take every new task or responsibility of my job
as a challenge and then try to give my best to come up with the most-right
solution to each situation. Talking about the most challenging of all, it was
when I was asked to train 100+ employees at a time and another challenge is I
have to hand them over to the floor for work within 2 hours. I made it very
simple and did segregation with the 100+ people by the respective process
requirement. So, I have got them to the floor directly and made a virtual rack
for understanding the process clean and precise. On the same day within 2 hours
I have handed them over to the floor.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Empathy is only basic difference between good and
great customer service

What according to you makes you a
good candidate for this position?

I believe I am the best
candidate for this position because I have direct experience in many areas
mentioned in the job description, including customer service and project
leadership. Also, I’m passionate about the learning industry. It’s been an
industry that I’ve wanted to get into since I began my career, so I’m also
highly-motivated and excited to do this work for your firm. Am I right in
thinking that your priorities for this role are to find someone who can help
your customer service team and also manage some projects for your customers and
clients.

On a scale of 1 - 5 please rate your fluency in
spoken English

5