Subject: Tech Support Candidate - Anuj Chaudhary
From: Anuj Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:39:18 -0400

| | Tech Support Test

Name | Anuj Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9911492463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Amazon development centre india pvt ltd | CS Associate | 22nd feb 2021 | 43000
Previous Employer 2 | Fulgent Ventures pvt ltd | Technical Support Expert | 03 march 2020 | 52000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It depends on what kind of error I am getting it can be because of internet or it can be because of the site settings as well.

If I am getting an error first thing I should check is internet connection whether internet is working or not.

If internet is working fine then check the browser or use a different browser to check if the site is accessible or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth by pressing the bluetooth button on the phone and on the speaker

Then use your mobile to scan for available bluetooth device.

Once the device is available in the list click on it and pair it with your phone.

What according to you makes you a good candidate for customer service or technical support job? | I am working in customer service industry from last 5 years and worked in different domains. I know what exactly customer service is and I have relevant skills which makes ideal candidate for customer service role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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