Subject: Trainer Candidate - Vinay Kumar Tolambia
From: Vinay Kumar Tolambia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:36:12 -0400

Tech Support
Test

Name

Vinay Kumar
Tolambia

E-mail

[email-masked]

Phone Number

(+91) 9891555780

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

American Express India Private Limited

Senior Analyst

Currently
working

46000

Previous Employer 1

Teleperformance

Lead Customer
Experience Specialist

27th November 2017

28000

Previous Employer 2

Jay Bharat Maruti
Limited

Executive

Feb 2017

19000

If Selected, how much time do you need
to join?

1 month to 45 days

Please briefly
describe your work experience specifically in training?

Have
taken multiple training projects. Recently received Nation Builder Award in
Training and Vocational Excellence from Rotary Club India. Have been taking
training projects since 2015.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

There have been times when we had to take final
tests for newly hired employees in Teleperformance after training them on
customer service, service mentality, etc. I got a batch where majority of them
failed in the tests. I stood up for them and requested thr management to take
intensive refresher training sessions with customised improvement plans for each
individual. The management agreed and we successfully implemented the plan which
resulted in passing out of almost all the candidates. Another challenge was in
one of my skill donation initiatives where I was training youth citizenry of
Cameroon. They had a black out, resulting in extremely poor network. I had sent
voice notes of my session on WhatsApp and that's how I trained them. This one
indeed was quite a different and a difficult one.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is sticking to the basic
standard. Great customer service is going out of the way to help a stakeholder
and following THE Experience. T - Transparency, H - Helpfulness and E -
Empathy.

What according to you makes you a good candidate
for this position?

I am sure my CV mentions it quite well. And I am
sure the hiring leader will count my interview as a wonderful experience
indeed.

On a scale of 1 - 5 please rate your fluency in
spoken English

4