Subject: Trainer Candidate - Yuvraaj John
From: Yuvraaj John <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:35:28 -0400

| | Tech Support Test

Name | Yuvraaj John
E-mail | [email-masked]
Phone Number | (201301) 7827422231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 15 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eureka Outsourcing Solutions | AM Trainin and Quality | July 2021 | 35000
Previous Employer 1 | MCN | AM Training and Quality | December 2018 | 30000
Previous Employer 2 | Cogent | CCE | October 11 | 7000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Having sound experience in managing sales, customer service, escalations Training and Quality
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Have faced intense issues to manage the team during WFH wherein it was difficult to get all work/reports to be sorted on time and to meeting their expectations as well.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

What is the difference between good customer service and great customer service?
Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

What according to you makes you a good candidate for this position? | Sound experience and hunger to achieve the milestones in life by placing all required efforts and smart work mechanism.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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