Subject: Tech Support Candidate - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:32:33 -0400

Tech Support
Test

Name

MARCUS
MARCUS

E-mail

[email-masked]

Phone Number

(91) 9667027348

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

ashram

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

none

web developer

2021

depended on
projects

Previous Employer 2

cherry e-commerce
services

customer care executive

2020

35000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

PART I. Checking the device used connectivity

- the first thing to do is to check whether the device used to access that
website is connected to internet. if not then i will connect it. this should
solve the problem.

PART II.

- if the website i am trying to access is still unresponsive after making sure
that the device used is connected to the internet then

what i will do is try to access that website on another web browser. And if
that website is still unresponsive then i will to try to

access major popular websites like (facebook, Instagram, YouTube) to check
whether they will also be unresponsive. In case those  websites are also
inaccessible then the problem is with the browsers used.

- the thing to do in this case is to upgrade, clean the cache and cookies of the
web browsers because outdated web browsers can get websites to become
inaccessible. this should solve the issue.

- but in case major popular websites are working properly then the issue is that
the website i am trying to access is blocked access by the browsers used. the
thing to do will be to modify the security settings of browsers used to give a
specific permission to the

website i am trying to access to allow it to launch. this should solve the
issue.

PART III.

- In case all of the above solutions don't work then the thing to do will be to
check on google to know if maybe the server of the website that i am trying to
access is down and in that case there will be nothing for me to do except to
wait until the website is running again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. on the bluetooth speaker i will press the bluetooth button to activate
it.

2. on the phone i will click on the bluetooth icon and enable the bluetooth.

3. after enabling the bluetooth I will launch the scanning process to scanning
all the available devices around the phone.

4. A list of all available devices will appear and I will select the bluetooth
speaker and connect it to the phone.

What according to you makes you a good candidate
for customer service or technical support job?

PART
I.

- I work with computers everyday and that gives me a considerable knowledge
regarding:

- computer operating systems, softwares, hardwares, programming languages and
networking.

PART II.

- I got an important experience working as customer care executive and that
gives and upper hand on:

- how to talk to frustrated customers.

- how to respond to customers complex questions.

- how to forward customers problems to the proper department of the company to
resolve the issue.

PART III.

- I am professional individual

- I can work under a considerable amount of pressure

- I can control my emotions in face of tough situation

- I produce always more of what is asked of me.

On a scale of 1 - 5 please rate your fluency in
spoken English

5