Subject: Tech Support Candidate - Jeffin Joseph
From: Jeffin Joseph <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:26:25 -0400

| | Tech Support Test

Name | Jeffin Joseph
E-mail | [email-masked]
Phone Number | (91) 9310231936
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Pardarshita ngo | Volunteer | April 2019 | Nil
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly as a computer user I will check the web address whether it's correct or not. Then, i will check the internet connection. If the internet connection is unstable then will learn how to fix it . If it is not working then I will contact the website owner.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect the bluetooth speaker to my mobile firstly I will turn on the Bluetooth in my mobile phone then will search for the bluetooth device after that will pair both the devices then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | First of all am a good communicator I can communicate with the customers in a efficient way and will give solutions to their problems in a effective way. I am also an active listener I will listen to customers problem actively and will talk to them politely and will try to make them happy.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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