Subject: Tech Support Candidate - Saurabh Vishwakarma
From: Saurabh Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:23:09 -0400

| | Tech Support Test

Name | Saurabh Vishwakarma
E-mail | [email-masked]
Phone Number | (0) 7905831321
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl infosystem ltd | Customer support | 15 apr 2017 | 16000
Previous Employer 1 | Spring world enterprises | Sr support engg | 30 jul 2021 | 19500
Previous Employer 2 | Bharat it | Team leader | Currently working |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly here no meintion error type but first we check internet connection and the  browser setting and also check all required compatibility setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First powering on speaker and set it Bluetooth mode and second  Open Bluetooth icon on mobile and on it - search device and connect showing divices
What according to you makes you a good candidate for customer service or technical support job? | Technical knowledge and communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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