Subject: Tech Support Candidate - Abhishek Upadhyay
From: Abhishek Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:20:33 -0400

| | Tech Support Test

Name | Abhishek Upadhyay
E-mail | [email-masked]
Phone Number | (91) 7739762306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 44
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oppo mobile india pvt Ltd | Production engineer | 10th , November 2021 | 24k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I need to check internet connection.
2-check if your time and date is correct.
3-restart your router.
4-Disable your antivirus software.
5-check your certificate

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Open the setting app.
2-Navigate to connected devices, and turn on the
3-Bluetooth toggle switch.
4-Select Bluetooth to view the options.

What according to you makes you a good candidate for customer service or technical support job? | Is all about attitude in addition to your academic qualification like you should be soft spoken good listener, problem solver, helpful, team builder and know to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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