Subject: Tech Support Candidate - Kashvi Aggarwal
From: Kashvi Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 03:09:46 -0400

| | Tech Support Test

Name | Kashvi Aggarwal
E-mail | [email-masked]
Phone Number | (91) 8854933527
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Technical support engineer | 20 nov | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check network connection, proxy settings if applicable, i will clear history, cache also i will try to open that website on different browsers. If that website need certain network domain then we need to check whether user has required access for that domain or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open Bluetooth of both the devices then in setting we can pair them by selecting their mentioned names.

What according to you makes you a good candidate for customer service or technical support job?

First i listen to user carefully try to understand the pain area and i always try to fix the issue in one go. Also i am at same role in Genpact working for my client(GE) where we support 50+ users globally per day.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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