Subject: Tech Support Candidate - Sumit giri
From: Sumit giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 02:27:25 -0400

Tech Support
Test

Name

Sumit
giri

E-mail

[email-masked]

Phone Number

(+91) 8586891993

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

SAHIBABAD

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

na

na

na

na

Previous Employer 1

cogent e-services

csa

17 February

12000`

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If a site is not opening than first step is to
check the internet connection if the internet is working properly or not. If
there is no issue with internet connectivity than change the default browser and
check in some other browser and then again get back to the default. Always make
sure that your browser is up to date.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First switch on the speaker than turn on the
bluetooth on phone. Then check the Bluetooth connection with the name of
speaker. Then click on the Bluetooth option and click on pair. Then speaker will
be paired with phone.

What according to you makes you a
good candidate for customer service or technical support job?

I had experience of working as a CSA and had experience of
handling customers query. I am a good listener and quick in understanding
things.

I always deals with customers query easily and efficiently.

On a
scale of 1 - 5 please rate your fluency in spoken English

5