Subject: Tech Support Candidate - Sumit giri
From: Sumit giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 13:24:30 -0400

| | Tech Support Test

Name | Sumit giri
E-mail | [email-masked]
Phone Number | (+91) 8586891993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SAHIBABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Cogent e-services | Csa | February 2020 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step is to reset the internet connection. Check if any internet connectivity issue or not .
If internet connection is fine then second step is to change the default browser try with some other browsers.
Then change the browser again to default.
Make sure that your browser is up to date.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First switch on the speaker.
Then on the bluetooth on phone.
Check the bluetooth connection available.
Then click on the speaker named Bluetooth option and click or pair.
Then speaker will connect to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I worked as a customer service and i know how to handle customer queries. I am good listener and got to know things easily. Deals with customers queries easily. I never get offended or get angry or frustrated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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