Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:43:46 -0400

Tech Support
Test

Name

Abhishek
Mishra

E-mail

[email-masked]

Phone Number

(+91) 9621668963

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kaushambi
Ghaziabad

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cogito

Quality checker

Currently working

25000

Previous Employer 1

GVK EMRI 108 and 102

Back office
executive

14/11/2020

16345

Previous Employer 2

Dr. Bhats physiotherapy and
pain clinic

Assistant physiotherapy

20/03/2020

5000

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all make sure that internet connection
works.

(A) Open browser in address bar and type www.google.com then push Enter or
Return.

(B) Make sure you're able to load google. Once you load then you are able to
search. Then something type in search box, then select google search.

(C) Make sure search results load properly.

(D) If again there's having same issue, then there's reason to believe that
you're not connected to the internet. Fix the internet issue.

2 Clear trash from your search history.

3 Restart your device.

Before Restart device make sure to save all necessary work to prevent data
loss.

4 Check if the website is down for everybody or just me.

Open your prefered browser and visit website checker page such as 'Down for
everyone or Just me'.

On the site type website you're having problems reaching, then push Enter or
Return.

If the site results it's just you then there is problem with your computer or
site.

If the site results it's not just you then there is problem with everyone.

Leave a mail to your IT department.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open setting,

Touch bluetooth option

Touch Available Devices to search the Bluetooth Speakers Name

Select Bluetooth Speaker Name

Touch pair to make paring your mobile phone to the bluetooth speaker.

What according to you makes you a good candidate
for customer service or technical support job?

Technical
support job

On a scale of 1 - 5 please rate your fluency in
spoken English

3