Subject: English Language Test - Namrata Shukla
From: Namrata Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:30:02 -0400

Foreign Language
Screening Test

Name

Namrata
Shukla    /  (91) 9901697611
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
sir,

I know that it has to be frustration to you. Thank you for
contacting us, I am happy to help you. As per your concern, I looked up the
tracking number and it appears that the package has not been delivered due to an
incorrect address provided. You may want to reach out to ( provide
carrier's/shipper's number) regarding your shipping address as soon as possible
if they can assist you. To save your time, I have provided your tracking number
at the end of this mail. Please let me know if I can help you in any other way.
Thank you.

Namrata Shukla,

(Company Name)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello Mr.
Abdul,

Thanks for reaching out to us. Satisfying our
customers is very important to us and I understand how frustrating it could be
to purchase a product and not have it meet your expectations.

As your concern falls under return/ refund policy, I'd love to help where I can
and pass along your complaint to our team.Our team will look into it immediately
and will reach out to you with further proceedings as soon as possible regarding
your concern. We apologize for the inconvenience this may have caused. Thank
you.

Namrata Shukla

(Company name)

NOTE** ERRORS in this form. In the situation two spelling of email* is
wrong.

Grammatical mistake in 4th line of the context.

After your team left ,( comma) mandatory.

Also, I noticed* .