Subject: Tech Support Candidate - Goutam Behra
From: Goutam Behra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 12:02:11 -0400

| | Tech Support Test

Name | Goutam Behra
E-mail | [email-masked]
Phone Number | (+91) 7889962446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kamla Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiverr | Freelance animator and designer | currently working | 5k-8k
Previous Employer 1 | UpworK | Freelance digital ads runner | Currently working | 5k-10k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the customer facing this issue, I will ask them to do;
Firstly, retry or refresh the website URL or page.
Secondly, try after some time.(because of the company technical issue, server issue, website issue, after load issue etc.)
Thirdly, In many cases there are some cookies issue. So, I ask them to accept the cookies.
Fourthly, also In many cases there is an issue of website URL or page blocking.So, I ask them to change some settings.

And these are the maximum cases or issues or problems with the answers which are faced by the customers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, In mobile phone open the settings and turn on the bluetooth or simple slide down the screen and click the Bluetooth icon.
Secondly, turn on your Bluetooth speaker and click on the connect option or it will automatically connect with the closet device.(So, please place your devices close to each other)

Rare case
And also in many cases, We will have to go the bluetooth option in the mobile phone and turn on the some setting in the connected device menu section.

What according to you makes you a good candidate for customer service or technical support job? | Resolving the customer issue with simple and easy language.So, that both educated or illiterate people easily understood your words and get their answers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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