Subject: Trainer Candidate - Kanika Abrol
From: Kanika Abrol <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:19:07 -0400

| | Tech Support Test

Name | Kanika Abrol
E-mail | [email-masked]
Phone Number | (91) 7982997245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal bank of Scotland | Senior business Analyst | NA | 55000
Previous Employer 1 | Infoedge India Limited | Assistant Manager | 22 June 2016 | 30000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 3 Months

Please briefly describe your work experience specifically in training?

Experienced Business Analyst with excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Enthusiastic  and  dedicated employee with integrity, strong work ethic and great leadership skills.• Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
• Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Scenerio: Providing training to freshers who were very agressive to me and senior management.

I decided to win the trust of each team member individually then it won’t take too long that they collectively follow the suit. I decided  to be firm and clear in management.

I implemented my natural style and be tough, wehn needed. So that they will know me better.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal.
What according to you makes you a good candidate for this position? | In particular, my communication and leadership skills make me a great candidate for the job. I am committed to learning any new skills on my own to succeed in this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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