Subject: Tech Support Candidate - Anuj Vishwakarma
From: Anuj Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:06:16 -0400

| | Tech Support Test

Name | Anuj Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 9911199446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | E-33 Noida sector 2
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Precision group | Desktop support | Currently working | 15662
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Related proxy and date and time.if this was fine then check internet cable wifi
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth setting turn on Bluetooth then turn on Bluetooth device which one want to configure then click on showing device which am want to connect this.
What according to you makes you a good candidate for customer service or technical support job? | Listen everything whats client want to say that about his problem and do this work accordingly to end user.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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