Subject: Tech Support Candidate - Manbir Singh
From: Manbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:05:08 -0400

| | Tech Support Test

Name | Manbir Singh
E-mail | [email-masked]
Phone Number | (788) 9324606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Analogica | Coustmer handling and BDE | 24/7/20 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the URL and make sure the internet connection is working or not if working then i check if the Website is down for everybody or just me and if still not work i will restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1step. Swipe down from the top of the screen.
2 step. Touch and hold Bluetooth .
3 step. On bluetooth mode of speaker.
4 step. Tap Pair new device. If you don't find
Pair new device, check under "Available
devices" or tap More. Refresh.
5 step. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | With my skills and expertise I would fit perfectly in such a company culture. I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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