Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 09:04:22 -0400

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (+91) 7906352954
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector, 49
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1). I will check, if website I have written in search bar is correct.
2). I will try to open some different  website and if its opening, I will clear cookies and cache.
3). If its opens then I will check the website in another browser.
3). If not, I will check my, if my internet connection is working or not.
4). If its not working, I will run a troubleshoot for network connection and check if there is any network issue.
5). If again the issue doesn't get resolved, I will restart the system again.
6). If again the browser couldn' able to open the website, I will try it after sometime, might be sever of that particular website busy for that time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch ON my bluetooth speaker.
2) Switch ON my mobile phone bluetooth speaker.
3) Start scanning for available devices by keeping the distance as per my bluetooth speaker's specification.
4). After, the name of my bluetooth speaker get reflected on my mobiles screen, I will select and pair it with my mobile phone.
5). After being paired, my device will be automatically connected.
6). For connecting my speaker again, I will check its name among the paired devices and select my speakers name.

What according to you makes you a good candidate for customer service or technical support job?

Being a b-tech graduate, my interest and hobbies are more tilted towards collecting information related to technology and also I love to make others aware of the same. In my friend circle, I am known for my interest and information for updated tech NEWS. Choosing the same as my career option will be great for my as I wouldn't need any external motivation to learn new things and helping others with the same.
I would simply say my passion makes me a good candidate.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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