Subject: Tech Support Candidate - Sachin Tokas
From: Sachin Tokas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 07:02:20 -0400

| | Tech Support Test

Name | Sachin Tokas
E-mail | [email-masked]
Phone Number | (+91) 8368011309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Red Express | Executive | April 2020 | 22,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First, I will try to clear the cache of the browser and restart the device. If I am having the same problem then,
2) I'll make sure that the internet connection is working by checking other websites.
3) I'll check if the website is down for everybody or just me by opening the website on some other device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I'll turn on the Bluetooth speaker and turn on the Bluetooth on my mobile phone.
2) Then I'll search for Bluetooth speaker device name on my Bluetooth list on my mobile phone.
3) After finding the speaker name I'll click on the name and click on the pair device. After which the speaker will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I am an intelligent mind with smart thinking ability, With excellent presence of mind. I also can manipulate things for in order to convince the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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