Subject: Tech Support Candidate - RAHUL DHARIYA
From: RAHUL DHARIYA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 06:32:13 -0400

| | Tech Support Test

Name | RAHUL DHARIYA
E-mail | [email-masked]
Phone Number | (091) 8851512531
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HardShell Technology Pvt Ltd | Junior System Engineer | 20/05/2019 | 16000
Previous Employer 1 | Palred Technologies Service Pvt Ltd | Desktop Support Engineer | 06/01/2019 | 12637
Previous Employer 2 | ExtraMarks Education India Pvt Ltd | IT Resource Executive | 07/08/2017 | 9902

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart the device- many basic problems can be solved simply by restarting device.
2. After rebooting, check if this problem still having then check internet connection is working properly by following steps-
a) Open browser. In the address bar type in google.com, then push Enter.
b) Make sure to load google.com. Once this loads, make sure you are able to search. Type something in the Search box, then select Google Search.
c) Make sure search results load properly.
d) If searching does not work, then there's reason to believe that you are not connected to the Internet. Fix the connection issue before proceeding.
3.Open command prompt and type ping google.com and Enter. If it gives response then follow next step.
4. Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5. Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

1.Working experience as a IT Resource Executive in ExtraMarks Education India Pvt. Ltd. and working experience as a Desktop Support Engineer in Palred Technologies Service Pvt. Ltd. and as a Junior System Engineer in Hard Shell Technology Pvt. Ltd.
2. Working knowledge of Windows Vista, XP, 7, 8, 8.1, 10, Wndows 2012 TCP/IP.
3. Harware skills:- Installation of all types of Printers, Scanners, Barcode printers, CCTV cameras and other hardware devices.
4.Microsoft Servers:- Wndows server 2012, AD DS.
5. Software:- MS Office 2010/2007/03, PC Anywhere, Anydesk, Teamviewer, McAfee, Win zip RAR, Symantec Endpoint protection, F-secure, Email (MS Outlook 2003,2007,2010, Thunderbird, Zimbra Desktop).
6. Networking:- Communication products such as OSI Model, TCP/IP, Routers, Switches, Wifi routers, Hubs, Modems.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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