Subject: Tech Support Candidate - Pratima yadav
From: Pratima yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 05:49:32 -0400

| | Tech Support Test

Name | Pratima yadav
E-mail | [email-masked]
Phone Number | (91) 7905557365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection and will improve the speed of the network.
Secondary would check the browser that if the website sometimes doesn't support the particular browser.
Still if my problem is not solved then I will check by changing the location because there may be some VPN problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth of the devices which has to be connected .
2. Search the devices name in available devices option in my mobile phone.
3. Tap on the device name to connect with it by allowing certain permissions.

What according to you makes you a good candidate for customer service or technical support job?

I must have be very polite to the customers and also  I have to keep the patient to listen to the customer's problem.
I must have the good understanding ability to understand the customer's problem in order to provide them their desired solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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