Subject: Tech Support Candidate - Satyam Bharde
From: Satyam Bharde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 05:37:14 -0400

| | Tech Support Test

Name | Satyam Bharde
E-mail | [email-masked]
Phone Number | (+92) 8855978763
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Beed
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,we know that many problems can be solved by restarting your device or browser so that it forces to reload the page and works normally.
If this don't work then open the new tab and try to load another website such that problem occurs with some website.Also, try to launch the website in another browser like internet explorer and try to open the site you were having problems with it.Also,you can clear all cookies and cache and again try to load the webpage.You can also check your web address is correct or not sometime it mis type and then is show's error to loading.
So,by this way you can troubleshoot the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Blutooth speaker to your mobile phone:-
1) Swipe down from top of the screen.
2)Make sure Blutooth is turned on.
3)Touch and hold Blutooth
4)Now,in the list of paired devices, tap a paired but unconnected device.
5)When your phone and Bluetooth device are connected, the device shows as"Connected"

What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in its business and I follow this mantra always.Being responsive with positive attitude, taking accountability and ownership of understanding Customer issues as a partner and providing proactive cost effective and best solution towards the problem before the customer realizes would be definitely differentiate you from others,so my this qualities and behaviour makes me good candidate for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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