Subject: Tech Support Candidate - Ashish Patel
From: Ashish Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 05:11:33 -0400

| | Tech Support Test

Name | Ashish Patel
E-mail | [email-masked]
Phone Number | (+91) 9667765967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SAR Travel Solution Pvt. Ltd. | Flight operations executive | June 2021 | 15,171
Previous Employer 1 | Global Express Aviation | Operations Manager | Oct 2019 | 15000
Previous Employer 2 | Aircab Aviation Pvt. Ltd. | Flight Supervisor | Sep 2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open browser and search for www.ndtv.com, if browser shows an error in opening website then first click on the error to know and fix the exact problem. Suppose that if error shows issue with your internet connection, first click on your internet settings and then turn it off and again switch it on and then click on troubleshoot it will automatically start searching issues and then you will be prompted to fix and resolve issues so you need to click on this option to complete troubleshoot and then visit to the website as the issue is resolved/ troubleshooted.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in your mobile phone, then switch on the bluetooth speaker, then you need to see available nearby bluetooth devices on your celphone and then you need to select the bluetooth speaker which you wish to connect, so once you connect it you will find a prompt notification of pairing this device do click on pair. So, finally you will be connected to the bluetooth speaker and then you can enjoy using your bluetooth speaker once connected and paired.
What according to you makes you a good candidate for customer service or technical support job? | As i had always been in a job where i use to interact with different clients/ customers domestic as well as international by both the ways like it may be via calls, mailing or in personally so i love this profile on my part to serve various peoples to build a good representation on company behalf as per the limits set by company standards. I am customer friendly and it defines me the best of my profile. I like to interact and build relations with new customers as well as would be pro active for all known customers as well because its all about our way of presentation to the customer which decides our presentation and help us to build relation with customers which in result will pay our company benefits by having a good and more business with them. So, i hope it may be best for me to be as a good candidate for customer service or tech support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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