Subject: Tech Support Candidate - Srijita Roy Chowdhury
From: Srijita Roy Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:38:41 -0400

| | Tech Support Test

Name | Srijita Roy Chowdhury
E-mail | [email-masked]
Phone Number | (560062) 7899340483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shipra Travels | Travel Consultant | 31 October | 11547
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First to identify where the problem is occurring.
Then I try to reload/refresh the page.
Checking that it's not working I try to first save all the information which are necessary.
Then I close every files and folders in the system.
I then restart the computer and once it's on I open each and every file and folders that is necessary during work.
Then again I open the page which wasn't working earlier.
And then finally the page opens.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the bluetooth speaker.
Second, open the mobile screen.
Then go for settings to turn on the bluetooth
Search for the bluetooth device which the name of the speaker will be mentioned.
Connect the bluetooth speaker with phone.
And then finally the Bluetooth speaker and the phone is connected.

What according to you makes you a good candidate for customer service or technical support job?

What I feel is that I believe in learning. Not every person is perfect from day one of their job.
I know that I hardly know anything about technical support job. But I have confident in myself that if I learn everything I can do well in my work. I believe that every job has a learning phase. Also I am currently working in customer service related job in travel background where I sell flight tickets or make hotel reservations for them over the phone. So I believe that I am a good candidate for customer service job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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