Subject: Tech Support Candidate - Rashika shahi Rashika
From: Rashika shahi Rashika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:26:42 -0400

| | Tech Support Test

Name | Rashika shahi Rashika
E-mail | [email-masked]
Phone Number | (91) 7272050926
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec- 75
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I get a problem while browsing on the given site -first I will check my Internet connection (issues related to ISP ). Then I will search if the specific site has some issues I will check if the server is down or is it blocked by the government.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First after turning on the speaker  I will switch it on the pairing mode while keeping my phone in range and make it sure that my phone is discoverable
What according to you makes you a good candidate for customer service or technical support job? | Accordingly what  I observed about this field it’s all about how effectively I can connect to a customer and how quickly I can catch the issues and can answer their quarries.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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