Subject: Tech Support Candidate - Ayan Basu
From: Ayan Basu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:25:31 -0400

Tech Support
Test

Name

Ayan
Basu

E-mail

[email-masked]

Phone Number

(+91) 8910438177

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

HOWRAH

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

It’s was semi technical support

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Accenture

Technical
support engineer

02/09/2021

23600

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Firstly I will check if my
internet is connected or not. If it’s connected the I’ll try to opening a
different website and check if it’s working or not. If it isn’t working
I’ll check with different device connected to the same network. I’ll try to
clear cache cookie and also try from fiffe Browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Put the
speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music

What according to you makes you a good candidate
for customer service or technical support job?

Peoples
person, good listening skills, good communication skills, knowledge of what
he/she doing.

On a scale of 1 - 5 please rate your fluency in
spoken English

4