Subject: English Language Test - Faisal Yazdani
From: Faisal Yazdani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:17:22 -0400

Foreign Language
Screening Test

Name

Faisal
Yazdani    /  (110025) 8527434738    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Rahul,

As per your order, the compony shipped the delivery in your address which was
showing on the site, but unfortunately it was misprinted by the courier compony,
and for you the order is on process the order will be delivered within three
days.  and sorry for the delay. our compony is very responsible for any
incontinence, so you can trust in us. thank you.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul,

Homebox Team received your email for replacement, firstly you have to checked
default properly than you can replace it with another stuff but compony can not
refund the amount.