Subject: Tech Support Candidate - Prashant Kumar
From: Prashant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 04:03:12 -0400

| | Tech Support Test

Name | Prashant Kumar
E-mail | [email-masked]
Phone Number | (0522) 7985914780
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Troubleshoot

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kunamneni Technologices | Network Engg | October 2021 | 25648
Previous Employer 1 | Medhaj Techno concept pvt Ltd | Site engg. | November 2020 | 18970
Previous Employer 2 | TeleIndia Network Pvt Ltd | Project Engg | May 2019 | 15485

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Troubleshoot, Crate Vlan, Networking,
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Wireless earphone
What according to you makes you a good candidate for customer service or technical support job? | Customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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