Subject: English Language Test - Arju .
From: Arju . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:34:21 -0400

Foreign Language
Screening Test

Name

Arju .
/  (01342) 7906054534    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

To customer,

Subject- Status of tha product.

Hello Sir/mam,

We are very sorry if you experience this delay, and we wanted to let you know,
the order of

your hand bag already shipped by our side to the courier company. But as per the
curier company your address in not correct.

This is my humble request please share your correct address with us. So that our
team will reach you as soon as possible.

Thank you for your patience during this time. If you have additional question
please contact us at our babyshop.Com

Thank you.

Customer care.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
sir,

First of all thank you for being a member of homebox family.

We are vary sorry for your inconvenience, and we wanted to let you know as you
are facing issue with your tv, there is too many scratches on it. So I will
escalate your concern to our team. He will visit your place as soon as possible
and resolve your problem.

Thank you for your patience. If you have additional question please contact us.

Thank you for choosing homebox.

Customer care executive

Homebox