Subject: Tech Support Candidate - Mayank Sharma
From: Mayank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:17:54 -0400

Tech Support
Test

Name

Mayank
Sharma

E-mail

[email-masked]

Phone Number

(+91) 6396760291

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will try to check the internet connection and
also try to open the website on another browser and will try to refresh in the
same browser also

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on
bluetooth in bluetooth speaker and turn on bluetooth in our mobile phone also
then after searching the device pair that and connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Good communication skill and better understanding of process
in which we are working is required for good candidate for customer service and
I think I can handle all required skills for customer service

On a
scale of 1 - 5 please rate your fluency in spoken English

4