Subject: Tech Support Candidate - Sukhwinder Kaur
From: Sukhwinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:15:33 -0400

| | Tech Support Test

Name | Sukhwinder Kaur
E-mail | [email-masked]
Phone Number | (201301) 8375893405
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 21 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | N/A | 30,000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We need to raise an IT request so that the issue is fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please refer the below steps for bluetooth connection to a mobile phone:
First, we need to power on our speaker and also the bluetooth of our phone. Secondly we need to search our device name in the phone and get it connected. Hence,it connects connected.

What according to you makes you a good candidate for customer service or technical support job? | To be  a good candidate we need to stay confident when we speak and our gestures should be very clear so that the customer understands and is satisfied. Even though if we are writing to customers over chats or emails, customer should feel that our a person is virtually speaking to us with a polite tone. And also we should try our best to satisfy customer  needs and convince them if they are irated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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