Subject: Tech Support Candidate - Divya Mishra
From: Divya Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:07:31 -0400

| | Tech Support Test

Name | Divya Mishra
E-mail | [email-masked]
Phone Number | (+91) 7985551881
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Basic computer knowledge and skills

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i should close the browser after that refresh the window page by using Alt+F5 and then try to start browser with the given website www.ndtv.com.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Press start button of bluetooth speaker XYZ boombox as well as of your phone.
2.In your phone go to your Bluetooth setting option.
3. Press scan devices nearby to connect.
4. Connect to the name of XYZ boombox.
5. If ask then type the password .
6. Your device is ready to use.

What according to you makes you a good candidate for customer service or technical support job? | I follow "customer first " mantra so being responsive with positive attitude and soft spoken skill taking accountability and ownership understanding customers issue and problems as a partner and providing cost-effective and best solutions towards their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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