Subject: Tech Support Candidate - Ravi Chaudhary
From: Ravi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 28 Oct 2021 03:02:14 -0400

| | Tech Support Test

Name | Ravi Chaudhary
E-mail | [email-masked]
Phone Number | (+91) 8527256212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | new ashok nagar new delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
installation and configuration with pos edc machine

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | innoviti solutions pvt ltd | sro service engineer | currently working | 19k
Previous Employer 1 | Reliance jio | sales executive | 2018 | 16k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check your internet connection. If it is working fine then there is option of troubleshooting click on there and check where is problem.

Open your preferred browser, and visit website checke page, such as, Down for Everyone or Just me. Down for Everyone or Just Me Down for Everyone or Just me. External On the site, type in the website address you're having problems reaching, then then push Enter or Return. Look at the result from the site, to determine if the site is down. Site DownIf the result says that "It's not just you!", that means the site is down for everyone. Site UpIf the result says that, It's just you, that means there's a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first open bluetooth speaker , (bluetooth mode)  then open your phone bluetooth, there is option of connect new device or paired new device, once you get name of your bluetooth speaker then click on this name after few seconds it will be connected.

What according to you makes you a good candidate for customer service or technical support job?

according to me as a technical support job and customer service job,

they have to understand first customer problem what are they facing problems, according to their problems give them answer or support, if you are not able to give there to support anything so you have to give them best alternative options.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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