Subject: Tech Support Candidate - Ashutosh Srivastava
From: Ashutosh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 23:33:12 -0400

| | Tech Support Test

Name | Ashutosh Srivastava
E-mail | [email-masked]
Phone Number | (91) 6387790969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | CCE | 25th Oct 2021 | 10500
Previous Employer 1 | Chitrakaar Designs | CCE | 31 Dec 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check for the network connectivity and if it perfectly working then will check browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - Turn on the bluetooth device
2nd Turn on bluetooth option on phone
3rd - Will pair the both the device by selecting correct name on phone of bluetooth device.

What according to you makes you a good candidate for customer service or technical support job? | I have good problem solving skills as well as I have knowledge about computers and phone.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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