Subject: Tech Support Candidate - swapnil tiwari
From: swapnil tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 27 Oct 2021 15:00:36 -0400

| | Tech Support Test

Name | swapnil tiwari
E-mail | [email-masked]
Phone Number | (+91) 7987155946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fidaato infotech | BDM | SEP 2021 | 30000
Previous Employer 1 | INFOWORLDSOFT | SALES MANAGER | DEC 2020 | 23000
Previous Employer 2 | UNPUGGED HEALTH CLUB | CLUB MANAGER | MARCH 2019 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow a few steps-
-Check if the internet connection is good or not.
-Switch off and switch on the computer
-Check if everyone around me getting good speed.
-Check if it's the particular website, that's not running or the problem is the same with all the websites.
-Try other browsers.
If the problem persists I'll look for professional help.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker.
2. Turn on the Bluetooth connectivity of the phone.
3. Search nearby Bluetooth devices.
4. select the Bluetooth speaker by pressing on the name.
5. When the speaker and phone are connected the device shows "connected".

What according to you makes you a good candidate for customer service or technical support job?

A good candidate should have,
-Good communication and writing skills.

-Technical knowledge of the services his company provides.
- Integrity towards the company and clients.
- Ability to use positive language.
- Solution provider.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |